Return Policy

Last Updated: 9/24/25

We want you to be happy with your purchase. If something’s not quite right, here’s how returns, refunds, and exchanges work for Extra Innings.

• Apparel (shirts, hats, etc.) and similar non-food items may be returned within 30 days of delivery (or pick-up), provided they are unused, unwashed, with original tags attached, and in original packaging.
• Seasonings, sauces, or other consumables (spices, rubs, etc.) are final sale and not eligible for return, unless defective or damaged in transit.
• Gift cards / e-gift cards are non-returnable / non-refundable.
• Personalized or custom items (if you ever offer such) are final sale, unless there is a manufacturing defect.

• Opened or used seasonings / food products (unless damaged)
• Apparel that is worn, washed, or without tags
• Gift cards or e-gift cards
• Items returned after the return window has elapsed
• Items that have damage or alteration not due to our error

1. Contact us by email at [support@extrainnings.com] (or whatever your support email is) within the eligible return period. Include your order number, item(s) you wish to return, and the reason.
2. We’ll evaluate the request and, if accepted, issue you a Return Merchandise Authorization (RMA) and instructions on where to ship (or drop off, if local).
3. You must return the item in its original condition, with tags and packaging, to the address we provide.
4. You are responsible for return shipping costs, unless the return is due to our error (defect, wrong item, etc.).
5. For exchanges, once the original item is received and inspected, we’ll send out the replacement (subject to stock availability).

• Once we receive and inspect your return, we’ll notify you whether your refund is approved.
• If approved, refunds will be issued to the original payment method used at purchase (credit card, PayPal, etc.), within 7–14 business days (or your bank’s processing time).
• Shipping / delivery costs paid at checkout are non-refundable, unless the return is due to our mistake.
• If you used a promo or discount, the refund amount may reflect the discounted price you paid.

• Please inspect your order upon delivery. If you receive a wrong item, defective or damaged product, notify us within 5 business days.
• We’ll ask for a photo as proof, and once confirmed, we’ll arrange a free return and send you a replacement or refund (your choice), including return shipping costs on us.

• We reserve the right to decline returns that don’t meet the eligibility criteria above.
• In rare cases (e.g. abuse, repeated returns), we reserve the right to charge a restocking fee (e.g. up to 15%) or to deny the return entirely.
• For partial returns (e.g. you return only one out of multiple items), shipping may not be refundable.

• During holiday periods or promotions, we may offer extended return windows (we’ll note that separately on the site).
• For local customers (in our region), we may permit in-store or drop-off returns — check the product page for that option.
• International orders (if you allow them) may have different return cost responsibilities; buyer may be responsible for return shipping and any import duties or taxes.

• Once you ship back the item, retain the tracking number.
• We’re not responsible for lost packages in transit unless you provide proof and we verify that the carrier mishandled it.
• If more than 30 days have passed since we authorized the return and we have not received it, contact us and we’ll help track it.

If you have any questions or concerns about a return, refund or exchange, email us at support@extrainnings.com or call 507-532-4714. We strive for a fair outcome.